Superchips Flashpaq Model 3815 – Vehicle Installation and User Guide

Superchips  Model  3815  flashpaq  Tuner

1998-2003  Dodge  Dakota,  Dodge Ram  V6 3.9L
2000-2003  Dodge  Dakota,  Dodge Durango,  Ram  V8  4.7L
1999-2003  Jeep Grand Cherokee  V8  4.7L  **
1998-2000  Dodge  Dakota,  Dodge Durango  V8 5.2L
1998-2001  Dodge  Ram  V8  5.2L
2003-2008  Dodge  HEMI  Ram  V8 5.7L *
1998-2003  Dodge Dakota,  Dodge Durango,  Dodge Ram  V8  5.9L

Vehicle  Programming  Instructions: PLEASE  READ THIS  ENTIRE INSTRUCTION SHEET BEFORE  YOU PROCEED

Thank you for choosing Superchips’ new FLASHPAQ Tuner, a state-of-the-art, high powered tuning and data acquisition1 tool. We listened to our customers and created this product from your requests.

The new FLASHPAQ Tuner includes the following features:

• Internet Updateable – Supports web updates
• Built-In DTC Definitions – No lookup manual needed
• Built-In Help Screens – Reduces needs for user manual USB Communications – Connects to any PC2 with USB Multiple Tuning Levels – User Selectable Tuning Types Increased User Options – Allow user more control
• Ergonomically Designed Case – Fits well in hand Large, SoftKey Buttons – Easy operation Permanently mounted cable – No assembly required
• 300% Bigger Screen – Includes graphics support BackLight Screen – Easy to view day or night

Your 3815 FLASHPAQ tuner is setup specifically for your Dodge Dakota, Durango, Ram, HEMI Ram , and Jeep Grand Cherokee. The 3815 FLASHPAQ houses specialized databases that contain optimally calibrated, individual vehicle application performance programs which tune BOTH the engine & transmission. Superchips calibrations include optimization of the entire power band – from idle to redline! Part throttle, as well as Wide Open Throttle is covered with Superchips FLASHPAQ Tuning.

Superchips calibrations include 91 Octane Performance, 87 Octane Economy, and 91 Octane Towing Performance for stock vehicles. Check http://www.superchips.com and click on the FLASHPAQ icon for additional tuning levels.

• The Superchips 3815 FLASHPAQ also offers users the following options:
• Adjustable Vehicle Top Speed Limiter Adjustable Engine Rev Limiter
• Adjustable Tire Height (Correction of Speedometer) is available for all vehicles except 4.7L Jeep ** Adjustable Shift Options are ONLY available for 04-08 Hemi Ram with Automatic Transmissions *

Log onto http://www.superchips.com and click on the FLASHPAQ icon for additional updates.

1  Visit http://www.superchips.com for availability

2  Windows XP, 2000   or higher (MAC, UNIX, LINUX Not supported)

Caution

The “Performance” and “Towing” Tuning Levels require that you use at least 91 octane fuel. Using a lower octane fuel while the “Performance” or “Towing” Tuning Level is selected may cause “pinging” that can be harmful to your vehicle.

About  Maximum  Trailer  Weight: The original manufacturer of your vehicle has specified a Maximum Trailer Weight for your vehicle. It may be found in your vehicle owner’s manual.

This Superchips product is designed to increase your engine power and performance. It does not change the engine, suspension or drive train characteristics that limit the maximum trailer weight your vehicle is designed to tow. Towing trailer weights above the maximum trailer weight specified by the vehicle manufacturer may cause transmission or other damage.

If you wish to tow greater than the maximum trailer weight for your vehicle, modifications to your vehicle may need to be made. Consult your performance auto mechanic for the proper vehicle modifications.

Damage caused by towing weights greater than the maximum trailer weight specified for your vehicle shall not be the responsibility of Superchips Inc.

Important  Note  Regarding  Storage  of  Your  FlashPaq Tuner

It is not recommended to store your FlashPaq Tuner in your vehicle in extreme heat, direct sunlight, or extreme cold (temperatures near or below freezing). These conditions can cause malfunction or damage to the FlashPaq Tuner not covered by the Superchips Inc. warranty.

Your  Vehicle’s  STOCK  Program

The FLASHPAQ Tuner stores a copy of your vehicle’s original stock computer program. To begin, your vehicle’s computer must contain the manufacturer’s STOCK factory program. If you have used a programmer from another aftermarket company you must use their product to return your computer back to STOCK condition before proceeding. If you have an aftermarket performance-enhancing electronic device installed, it must be removed prior to using the Superchips FLASHPAQ Tuner.

Your  Vehicle  and Service  Centers
If you need to return your vehicle to a service center, restore the vehicle’s program to its STOCK program. The service center might reprogram your vehicle with an updated STOCK program without your knowledge. If your vehicle has not been returned to its STOCK program prior to service, the Superchips FLASHPAQ Tuner will no longer be able to program your vehicle. Such a failure is not covered by the Superchips Inc. warranty.

Replacement Procedure

If Superchips is unable to repair your FlashPaq, or if you need a replacement power programmer for a similar vehicle, then the following links should be of use to you.

• Superchips 3815
• Dodge Performance Chip
• Dodge Power Programmer
• Dodge Superchips
• Dodge Dakota Performance Chips
• Dodge Dakota Superchip
• Dodge Ram Performance Chip
• Dodge Ram Power Programmer
• Dodge Ram Superchips
  
• Jeep Performance Chip
• Jeep Tuner
• Jeep Superchips
• Jeep Grand Cherokee Performance Chip
• Jeep Grand Cherokee Power Programmer
• Jeep Grand Cherokee Superchip

Vehicle  Preparation

Before connecting the FLASHPAQ Tuner to your vehicle, make sure that:

• All power-draining accessories are turned off, including radio, lights, cell phones, etc., The FLASHPAQ Tuner needs full battery voltage to program your vehicle.
• Ensure your vehicle battery is fully charged and not connected to a battery charger.
• Do not leave the FLASHPAQ Tuner connected and unattended for any length of time. This prevents unnecessary battery drain.
• Do not remove the programming cable during any programming sequence. Please follow the FLASHPAQ Tuner display screens.

Overview  of FLASHPAQ

1.     Understanding the Hardware: The Graphical Display

The  screen  text  on  your  particular  FLASHPAQ  Tuner  may  differ  from  the  example  above.

2.  Connecting Flashpaq to my vehicle

The Flashpaq plugs into your vehicle’s diagnostic port usually underneath the dash below the steering wheel (see white arrow). Some vehicles may have the diagnostic port directly facing the floor of the vehicle.  The port and cable are setup to only fit on one way. Typically the wider edge faces the top, as shown above.
3. The Opening Screen

When a Flashpaq  is first  powered up, the opening screen is  displayed

FLASHPAQ  Setup  – See  Flashpaq  Setup section

• About
• Set Screen Contrast
• Set Screen Backlight

Performance Tuning – See Performance Tuning section

• Read  Vehicle
• Change Settings
• View  Settings
• Program Vehicle

Advanced Features –  See  Advanced Features  section

• Diagnostic Codes
• Data Logging (visit http://www.superchips.com for updates)

4.     Quick Start – The FLASHPAQ Setup

From the Opening Screen  – FLASHPAQ  Setup
*** Press DOWN to scroll  as needed ***

1. Press  ENTER –  after selection of FLASHPAQ  Setup
2. Press  ENTER –  after selection of  About
3. Screen Displays:

• Product Description
• Product  Part Number
• “Operating Software” Firmware (F/W) Version  #
• Calibration (Tuning File) Database Version #
• Product  Serial Number

4.   Press  EXIT  – Returns to the Opening Screen

From the FLASHPAQ Setup Screen – Set screen Contrast

1. Press  ENTER –  after selection of FLASHPAQ  Setup
2. Press  ENTER –  after selection of Set Contrast
3. Press DOWN/UP & SAVE – adjusts screen Contrast to increase or decrease (text/graphics darkness)

From the FLASHPAQ  Setup Screen –  Set screen  Backlight

1. Press  ENTER –  after selection of Set Backlight
2. Press DOWN/UP & SAVE – adjusts screen Backlight to increase or decrease (screen brightness)
3. Press  EXIT  – returns to Flashpaq opening screen

5.     Quick Start – Program my vehicle with Superchips NOW!!!

Please follow  the steps below  to program  your vehicle
***  Press DOWN to scroll  as needed ***

From the opening screen

1. Press  ENTER –  selects  Performance Tuning
2. Press  ENTER –  selects Read Vehicle
3. Press  ENTER –  selects Read Stock
4. Follow  ON SCREEN  –  Vehicle Ignition  Switch ON/OFF/ON   (DO  NOT  START  VEHICLE!!)
5. Press  EXIT  – returns  you  to the previous screen

From this screen

1. Press  ENTER –  selects Change Setup
2. Press  ENTER –  selects  Power Level
3. Press  SAVE – selects  the  highlighted tuning level
4. Press  EXIT  – returns  you  to previous screen

From this screen

1. Press  ENTER –  selects  Program Vehicle
2. Follow ON SCREEN – Vehicle Ignition Switch OFF/ON    (DO NOT START VEHICLE!!)

Upon completion, remove cable from vehicle.

Your vehicle is now programmed with Superchips tuning! You may now start your vehicle.

6.     Quick Start – Program my vehicle with User  Options NOW!!!

Please follow  the steps below  to program  your vehicle
***  Press DOWN to scroll  as needed ***
***  Press MINUS/PLUS to  adjust as needed***

From the opening screen

1. Press  ENTER –  after selection of Performance Tuning
2. Press  ENTER –  after selection of Read  Vehicle
3. Press  ENTER –  after selection of Read  Stock
4. Follow  ON SCREEN  –  Vehicle Ignition  Switch ON/OFF/ON –  (DO  NOT  START  VEHICLE!!)
5. Press  EXIT  – returns  you  to the previous screen

From this screen

1. Press  ENTER –  after selection of Change Setup
2. Press  ENTER –  after selection of Power Level
3. Press  SAVE – after selection of the highlighted tuning level
4. Press  ENTER –  after selection of Options
5. Press  ENTER –  after selection of Rev  Limiter
6. Press  SAVE – after adjusting Rev  Limiter
7. Press  ENTER –  after selection of Speed Limiter
8. Press  SAVE – after adjusting Speed Limiter
9. Press  ENTER –  after selection of 1-2 WOT  Shift *
10. Press  SAVE – after adjusting 1-2 WOT  Shift
11. Press  ENTER –  after selection of 2-3 WOT  Shift *
12. Press  SAVE – after adjusting 2-3 WOT  Shift
13. Press  ENTER –  after selection of Tire Size **
14. Press  SAVE – after adjusting Tire Size Height
15. Press  EXIT  – returns  you  back one  screen

From this screen

1. Press  ENTER –  selects  Program Vehicle
2. Follow  ON SCREEN  –  Vehicle Ignition  Switch ON/OFF/ON   –  (DO  NOT  START  VEHICLE!!)
3. Upon completion, remove cable from vehicle.
4. Your vehicle is now programmed with Superchips and user options! You may now start your vehicle.

7.     Quick Start – Return my vehicle to factory  stock NOW!!!

Please follow  the steps below  to program  your vehicle
***  Press DOWN to scroll  as needed ***

From the opening screen

1. Press  ENTER –  after selection of Performance Tuning
2. Press  ENTER –  after selection of Change Setup
3. Follow  ON SCREEN  –  Vehicle Ignition  Switch ON/OFF/ON  –  (DO  NOT  START  VEHICLE!!)
4. Press  ENTER –  after selection of Power Level
5. Press  SAVE – after selection of the Stock tuning level
6. Press  EXIT  – returns  you  to previous screen

From this screen

1. Press  ENTER –  after selection of Program  Vehicle
2. Follow  ON SCREEN  –  Vehicle Ignition  Switch OFF/ON  –  (DO  NOT  START  VEHICLE!!)
3. Upon completion, remove cable from vehicle.
4. Your vehicle’s program is now returned to factory stock. You may now start your vehicle.

Frequently  Asked Questions

A.  Measuring my tire in order to adjust the “Tire Size”  setting.
Solution: Measure your “Tire Size” vertically, and place a ruler or a flat, level item on the top of your tire in order to measure accurately. Measure your vehicle’s Tire in inches and round up to the nearest quarter of an inch.

Note:   “Tire Size” includes tire and rim.  Please ensure tire is inflated to manufacturer recommended pressure.

B.  Blank Display Screen when plugged into vehicle
Solution: Your diagnostic port may share power with the radio/cluster/under hood lamp fuse. Please check the owner manual & replace if bad, typically this fuse is labeled #51, 20 amp.

1. If a blown fuse is not found, check the pin connectors in your vehicle diagnostic connector. Make sure that none of these pins have been pushed out of the connector body. (Note: Typically not all pins are present in this connector)
2. If still no resolution, plug your FLASHPAQ Tuner into another Dodge truck or Jeep. If the FLASHPAQ Tuner powers up, your truck has something wrong with either the pins/wiring harness or there is still a blown fuse in that circuit of the vehicle.
3. If your FLASHPAQ Tuner fails to power up on a second Dodge truck or Jeep, call Superchips Customer Service at 407-585-7000 to ask for a Return Authorization (RA) to send the FLASHPAQ Tuner in for inspection.

C.  FLASHPAQ ‘Tuner Requires an Update
Solution: Your FLASHPAQ Tuner does not have the calibration files necessary to tune your vehicle; therefore a database update may be necessary.

• Write down any screen prompted text, such as: “Tuner Requires an Update…”
• Visit http://www.Superchips.com to update your tuner.
• Use Code #E-XX (XX=a two digit number) or Use Code #T-XX (XX=a two digit number)
• Record this File Name: XXXXXXXXXX
• If you have internet access follow below, if not skip to step 4
• From any PC running Windows XP, 2000, or higher
• Connect to the internet
• Go to http://www.superchips.com
• Click on “existing customers” link.
• Follow on screen prompts
• Plug in your supplied FLASHPAQ to PC USB cable
• Install software drivers, as prompted
• Run the application to update your tuner
• Close Internet
• Disconnect tuner
• Return to vehicle for programming

If you are having trouble updating your tuner online follow below

1. Call Superchips customer service and request a RA#
2. Superchips will issue a RA#
3. Please include your Proof Of Purchase (POP)
4. Return ship the tuner to Superchips

D. Vehicle Requires a Factory (Dealer) Update

If your FLASHPAQ Tuner has found your vehicle box code and it is problematic to tune, the following messages will be displayed: Vehicle Requires a Factory Update,  Call Superchips!  Use Code #E-XX (XX=a two digit number).  Record this File Name: XXXXXXXXXX

Solution: Superchips has found that some stock applications have numerous problems that have been fixed with an updated stock program available from a dealer for your vehicle. An update of the stock program in your vehicle is required before your FLASHPAQ Tuner may be used on your vehicle.

You may call Superchips Customer Service for confirmation that a dealer updated file is available and instructions about how to have the stock files for your vehicle updated. Write down both the Code number (#E-XX) and the File Name XXXXXXXXXX and give this to the Superchips customer service representative.
E.  Unsupported application
If your particular vehicle or engine type is not currently supported by the FLASHPAQ Tuner, the following error messages will be displayed:  This application is unsupported currently! Call us if incorrect.  Call Superchips! Use Code #E-36

Solution: Check year, model and engine to verify the FLASHPAQ Tuner being used is correct for the application. If not, return it to the dealer from which it was purchased for the correct FLASHPAQ Tuner. If the vehicle is correct for the FLASHPAQ Tuner being used, call Superchips Customer Service at 407-585-7000 for a Return Authorization number to send the FLASHPAQ Tuner in for inspection.

F.  Non-Stock File  Application

If the FLASHPAQ Tuner has checked your file and cannot match it to a stock file the following messages will be displayed:  Vehicle File is Not Stock… Call Superchips!  Use Code #E-43

Solution: This may be because another programmer has been previously used to reprogram the vehicle. The vehicle computer must be reprogrammed with a valid stock program before trying to use the Superchips FLASHPAQ Tuner. You may call Superchips Customer Service for instructions about how to have the stock files for your vehicle updated. Write down both the Code number (#E-XX) and the File Name XXXXXXXXXX and give this to the Superchips customer service representative.

G.  Locked Vin Number

As long as FLASHPAQ Tuner programming is in a vehicle, the tuner is “locked” to that vehicle. If an attempt is made to use your “locked” FLASHPAQ Tuner on a different vehicle the following messages will be displayed:  Locked VIN is mismatched!  Not the Original Vehicle/Program.  Call Superchips!  Use Code #E-37

Solution: Return the original vehicle back to stock before using the FLASHPAQ Tuner on a different vehicle or purchase another FLASHPAQ Tuner for use on a second vehicle.

H.  Not original Program ID
If the FLASHPAQ Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the dealership to a different Box Code (identification number) without first using the FLASHPAQ Tuner to Return the Vehicle to Stock, the following messages will be displayed:  Not the Original Program ID. Not the Original Vehicle/Program. Call Superchips!  Use Code #E-38.
Solution: Your FLASHPAQ Tuner can only be unlocked if it is able to return the ‘VIN locked’ vehicle to stock. Since a dealership has replaced Superchips tuning with updated stock tuning, you will need to visit http://www.superchips.com and click on the Superchips icon.

I.  Checksum Error
If the FLASHPAQ Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the dealership to the same Box Code (identification number) without first using the FLASHPAQ Tuner to Return the Vehicle to Stock, the following messages will be displayed: Not the Original Program Checksum. Not the Original Vehicle/Program. Call Superchips! Use Code #E-39

Solution: Your FLASHPAQ Tuner can only be unlocked if it is able to return the ‘VIN locked’ vehicle to stock. Since a dealership has replaced Superchips tuning with stock tuning, you will need to visit http://www.superchips.com and click on the SUPERCHIPS icon.

J.  Upload Error

If the FLASHPAQ Tuner cannot detect the ignition is in the on position the following messages will be displayed: Problem with uploading!  Please retry. Call Superchips! Use Code #E-XX (XX=a two digit number)

Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible that your vehicle’s battery charge is low, please check and correct, if necessary.

K.  Ignition ON Error
If the FLASHPAQ Tuner cannot detect that the ignition is in the ON position, the following messages will be displayed:  Cannot Detect Ignition On Please retry Call Superchips! Use Code #E-31.

Solution: Make sure Ignition key is turned completely forward in the ON position (DO NOT START VEHICLE!). Check to see if pins are pushed out of the diagnostic connector. It is possible that your vehicle’s battery charge is low, please check and correct, if necessary.
L.  Communications Error
If the FLASHPAQ Tuner looses communications the following messages will be displayed:  Communications Error!!! Please retry. Call Superchips! Use Code #E-XX.

Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible that your vehicle’s battery charge is low, please check and correct, if necessary. If it still fails, then contact Superchips. The FLASHPAQ Tuner will need to be returned to Superchips.
M.  The FLASHPAQ  Tuner did not program  same number of files as saved
This is normal. The FLASHPAQ Tuner communicates with all the necessary modules on the vehicle to gain the information needed to correctly operate. It may be necessary to save additional files that are not programmed to allow for correct tuning.

N.  My friend’s truck has the same engine but programs or reads at different speeds.
Each vehicle configuration has been optimized to the fastest and safest method of operation. Your friend’s truck may have different types of vehicle computers in his truck which may require more or less time to do certain operations.

O.  Why do similar vehicle types  have different numbers of files?
Even similar vehicles can have different configurations and quantities of computers. The FLASHPAQ Tuner communicates with all the necessary computer modules in the vehicle to gain the information needed to operate correctly.

P. My friend’s truck has the same engine but is tuned differently, why?

Each vehicle configuration has been optimized for the best tuning. Your friend’s truck may have different types of vehicle computers, thus requiring different tuning.

Recovery Procedure

In the event of a status message during a programming sequence, the FLASHPAQ Tuner will attempt to recover the vehicle to the original stock program. It is necessary to carefully follow the screen prompts, possibly requiring multiple “Ignition OFF” and “Ignition ON” sequences, to correctly return the vehicle to stock settings.

Status  Notification
When recovery is completed your vehicle is returned to factory stock. You are now able to start your vehicle normally. You may now attempt to use the FLASHPAQ Tuner to program your vehicle again or to program another vehicle (the tuner is now reset and not locked to a vehicle). Follow the on-screen prompts. In the event that recovery is unsuccessful, or for any reason the FLASHPAQ Tuner fails to complete its programming cycle, a Status message will be displayed on the unit. Please make note of the message displayed and contact Superchips Customer Service.